We are experts in SBA loan servicing. With this sole focus, our knowledge is deep. We manage the processing, closing, and servicing of SBA loans for your customers, saving your team time and energy to continue doing what you do best- serving your communities and customers.
Best practices drive our approach, and advanced tools support our processes. Our goal is to make the experience streamlined, effective, and beneficial for you and your customers.
Jessica works closely with lenders from other banks to determine the eligibility of loans, gather documents and get the application approved by the SBA.
Prior to joining LendXP, Jessica was a small business owner in downtown Cedar Falls, Iowa for 13 years, and a small business consultant for five years. She has a degree in finance and real estate.
Marcia’s attention to detail and responsiveness, coupled with her previous work for community lending institutions, means she knows how to make loan servicing a top-notch experience for LendXP clients. She works with LendXP’s lenders to process and split payments and answer servicing questions. Marcia prepares monthly reports to the SBA, and acts as a liaison between lenders, Guidehouse, and the SBA for any needed servicing requests or transcript reconciliations. She also maintains servicing files with complete and accurate transaction history for all serviced loans.
Prior to joining LendXP, Marcia was a consumer loan officer with a credit union, and worked in 401k administration for a financial services company. She has a bachelor’s degree in Business Administration and Finance from Upper Iowa University.
Equipped with excellent communication and project management skills, providing high-quality support to LendXP lenders is second nature to Kristy. She draws upon her strong knowledge of SBA standard operating procedures to serve as a key resource from SBA application to loan closing. LendXP clients look to Kristy for guidance around SBA eligibility, loan structure, credit memos, underwriting, SBA documentation and much more. Kristy received her SBA Fundamentals Diploma from the National Association of Government Guaranteed Lenders (NAGGL) with one of the highest scores ever recorded. Thanks to years of work in the restaurant industry and 20 years of management experience, she is calm under pressure and navigates tricky situations with ease.
Giovanni comes to us with 20 years of experience in all aspects of SBA Operations. He has previously worked at several large national PLP SBA lenders and has had experience in building, training, and mentoring multiple operation teams in the areas of packaging, closing, construction, post-close funding, servicing and liquidation. His knowledge of the SBA’s SOP is a vital asset to the team. He works closely with the team to facilitate its day-to-day operations in serving our partner banks. Giovanni has a Bachelor’s in Business Administration and Finance from Lewis University in Romeoville, IL.